Women Leading Travel | Kate Gruell – A Philosophy of Personalized Hospitality

by | Dec 2, 2025 | Latest News, Press Releases

Women Leading Travel | Kate Gruell - A Philosophy of Personalized Hospitality

WOMEN LEADING TRAVEL. a Skift brand (NOV. 21, 2025)

Personalization isn’t just a strategy, it’s a commitment to seeing people as individuals, not demographics.
In Airshare’s very own Kate Gruell’s latest feature, she shares how thoughtful details, cross-team collaboration and a feedback-first mindset create hospitality that truly meets customers where they are.
 
Spotting Opportunities for Exceptional Service
At Airshare, and in previous roles at The Ritz-Carlton and Marriott, I constantly look for gaps in the customer journey. I ask: where can we add exceptional service? To do this, executives must tailor each experience individually. A one-size-fits-all approach does not work.
… A powerful read for leaders shaping next-generation customer experience. Read the full article and get inspired: Women Leading Travel

 

 

 

About Airshare

Airshare fits the way you fly. A Kompass Kapital Company, Airshare was founded in 2000 and is headquartered in Overland Park, Kan., offering a holistic suite of private aviation solutions including aircraft management, fractional ownership, EMBARK jet cards, charter services and third-party aircraft maintenance. The company operates a fleet of more than 100 aircraft through its aircraft management, fractional ownership and jet card programs, all of which are offered to customers nationwide. The company also provides charter services internationally and aircraft maintenance in several locations throughout the country. Airshare has received IS-BAO Stage 3 and ARGUS Platinum designations, meeting the highest international standards for safe flight operations. For more information, visit www.flyairshare.com.